Refund and Return Policy

At Alrukn AlSwissri, customer satisfaction is our top priority. To ensure a seamless shopping experience, we offer a flexible refund and return policy as follows:


1. Return Policy:

  • Products can be returned within 2 days of receipt.
  • The product must be in its original condition, unused, and include all accessories and original packaging.

2. Exchange Policy:

  • Products can be exchanged within 10 days of receipt.
  • The product must be in its original condition, unused, and include all accessories and original packaging.

3. Warranty:

  • All our products come with a warranty of at least one year.
  • The warranty covers manufacturing defects only and does not cover damage caused by misuse or accidents.

4. General Conditions:

  • Proof of purchase (invoice or receipt) is required for all return or exchange requests.
  • Return or exchange shipping costs are the customer’s responsibility unless the return is due to a defect or an error in the order.
  • A partial refund may apply if the product is returned with damage or missing components.

5. How to Request a Return or Exchange:

  • You can contact us via:
  • Please provide your order number and reason for the return or exchange when contacting us.

6. Processing Times:

  • Return or exchange requests will be reviewed within 3 business days of receiving the product.
  • Refunds will be processed using the original payment method within 7 business days after approval.

We’re Here to Help!

We are committed to meeting our customers’ expectations by providing top-quality products and exceptional service. If you have any questions or concerns, please don’t hesitate to reach out.

A boutique specializing in luxury watches, offering a distinguished collection of Swiss-made timepieces that combine precision, craftsmanship, and elegant designs to cater to the tastes of watch enthusiasts

Company Info

© 2024 Al Rukn Alswissre 

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