Refund and Return Policy
At Alrukn AlSwissri, customer satisfaction is our top priority. To ensure a seamless shopping experience, we offer a flexible refund and return policy as follows:
1. Return Policy:
- Products can be returned within 2 days of receipt.
- The product must be in its original condition, unused, and include all accessories and original packaging.
2. Exchange Policy:
- Products can be exchanged within 10 days of receipt.
- The product must be in its original condition, unused, and include all accessories and original packaging.
3. Warranty:
- All our products come with a warranty of at least one year.
- The warranty covers manufacturing defects only and does not cover damage caused by misuse or accidents.
4. General Conditions:
- Proof of purchase (invoice or receipt) is required for all return or exchange requests.
- Return or exchange shipping costs are the customer’s responsibility unless the return is due to a defect or an error in the order.
- A partial refund may apply if the product is returned with damage or missing components.
5. How to Request a Return or Exchange:
- You can contact us via:
- Email: info@alruknalswissre.com
- Phone: +971506255261
- Please provide your order number and reason for the return or exchange when contacting us.
6. Processing Times:
- Return or exchange requests will be reviewed within 3 business days of receiving the product.
- Refunds will be processed using the original payment method within 7 business days after approval.
We’re Here to Help!
We are committed to meeting our customers’ expectations by providing top-quality products and exceptional service. If you have any questions or concerns, please don’t hesitate to reach out.
